How would you describe the role of a CIO today?
I spend less time today on technology and more time with our senior leaders understanding the needs of their business and how our team can drive positive business outcomes. Historical IT metrics of system availability, project on-time delivery, help desk call handle time, etc. are good internal metrics, but don’t tell the whole story. Our team focuses on partnering with the business for solving problems, achieving strategic objectives and driving our first corporate goal at Worthington Industries; earning money for our shareholders and increasing the value of their investment.
How can the CIOs make their business counterparts think differently about the importance of IT?
We often discuss this topic as a leadership team. Our phrase is “What is board room or senior team worthy?” What activities are we doing that get the attention of our senior executives that IT is enabling our business to achieve?
"The biggest impact we can have is when our team members spend time at our plants assisting with a lean activity or solving problems together"
My colleagues in the business are looking for us to have tangible impact and we do that through more collaboration and less order taking. We have a number of people in IT that started with our company working on our manufacturing shop floor. They bring us immediate credibility because they understand the challenges our facilities face every day.